Returns, Refunds & Complaints: Fresh Flowers for New Southgate
Our Commitment to Fresh Flowers and Your Satisfaction
As a trusted local florist in New Southgate, we pride ourselves on providing residents and businesses with the freshest flowers and an exceptional service experience. Every bouquet and arrangement is hand-selected to meet our strict quality standards—ensuring your gift arrives as vibrant and beautiful as you expect. If you have any concerns regarding your order, our Returns, Refunds & Complaints process is designed to provide you with peace of mind and complete satisfaction.
Fresh Flowers Guarantee in New Southgate
We back our reputation as New Southgate’s favourite flower delivery service with a Fresh Flowers Guarantee. All our flowers are sourced daily from reputable growers and carefully checked by our expert florists. We promise that your bouquet or arrangement will arrive looking fresh and beautiful, ready to enjoy for the maximum possible time.
Damaged-on-Arrival Policy
Your flowers should arrive in pristine condition. If your order arrives in a damaged state, please notify us as soon as possible—ideally within 24 hours of receipt. We ask customers to provide a photograph of the flowers upon delivery to help us resolve your issue quickly and accurately. This policy ensures that you receive the quality and freshness promised for your New Southgate delivery.
Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery, provided that they are cared for as advised in our care instructions. Some seasonal varieties may last even longer! If you believe your flowers did not meet our freshness standards within this time frame, please let us know so we can address the situation promptly.
Refunds and Replacement Options
Your satisfaction is our number one priority. In the unlikely event that your flowers do not meet our Fresh Flowers Guarantee—due to damage on arrival or concerns about freshness—we offer the following options:
- Replacement: Receive a fresh arrangement delivered to your home or business in New Southgate at no extra cost.
- Refund: A full or partial refund may be issued, depending on the nature and extent of the issue.
To process a refund or replacement, we may request supporting details or images of the original flowers. Our team handles every enquiry sensitively and efficiently.
Complaints Process
If you have a complaint or concern about your order, we encourage you to reach out to us at your earliest convenience. Please include your order details and a brief description of the issue. Our customer care team will investigate your complaint fully and respond within two working days. We aim to resolve all issues quickly and to your complete satisfaction, reflecting our commitment to the New Southgate community.
Proud to Serve New Southgate Households and Businesses
Being a local florist, we stand behind every arrangement that leaves our shop. Whether we are delivering flowers to a family at home or to a business in the area, your trust means everything to us. Our Returns, Refunds & Complaints policy is just one of the ways we demonstrate our ongoing dedication to delivering the freshest flowers and best service in New Southgate.
Thank you for choosing Flower Delivery New Southgate. We look forward to serving you with the highest standards of floristry and customer care.
