Flower Delivery New Southgate - Online Service Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Flower Delivery New Southgate. These Terms govern your use of our online flower delivery service for customers in New Southgate and surrounding areas. By placing an order on our website, you agree to be bound by the following Terms. Please read them carefully before proceeding with your purchase.

Service Coverage

Our services are available to customers residing in New Southgate and neighbouring areas. Delivery times, availability of specific products, and special requests may vary depending on your exact location within this region. For the avoidance of doubt, these Terms apply to every customer who orders from us for delivery within the specified area, regardless of their place of residence.

Order Process

To order flowers from Flower Delivery New Southgate, you must first browse our online selection and add your chosen products to your shopping basket. Once you have selected your preferred arrangements, bouquets, or gifts, proceed to the online checkout. You will be prompted to provide accurate recipient and delivery information, along with any personalised message you wish to include.

After entering your details, you will receive an order summary, where you can review and confirm your selection. It is your responsibility to check the details thoroughly, including delivery date, address, and contact information. Once you submit your order and payment is confirmed, you will receive an email acknowledging receipt of your order. This confirmation is not acceptance of your order; acceptance takes place when your order is dispatched.

We reserve the right to refuse any order prior to dispatch, and in such an event, any payment taken will be refunded promptly. If a certain flower variety or product is unavailable, we may substitute with similar items of equal or greater value, ensuring the overall style and quality remain consistent with your selection.

Payments

Flower Delivery New Southgate accepts payments via major credit and debit cards. All payments must be completed online through our secure payment gateway. Prices are stated in GBP (£) and are inclusive of applicable taxes, unless otherwise stated. Delivery charges, if applicable, will be added to your order at checkout and clearly displayed prior to payment confirmation.

By submitting your payment information, you warrant that you are authorised to use the designated payment method. In the unlikely event of payment failure or chargeback, your order will not be processed or fulfilled. We do not store your card details after payment processing, in full compliance with applicable UK data protection laws.

Deliveries

We aim to deliver flowers on your requested delivery date to addresses in New Southgate and surrounding areas. While we strive to honour your delivery preferences, certain factors such as traffic, weather, or other unforeseen circumstances may impact delivery times. If delays or issues arise, we will attempt to notify you using the contact information you provide as soon as possible.

Should the recipient be unavailable at the time of delivery, our standard procedure is to leave the flowers in a safe location at the address or with a neighbour. In these instances, a calling card will be left to inform the recipient of the delivery’s whereabouts. We accept no liability for deliveries left unattended at the delivery address by prior agreement or by following reasonable delivery practices.

Cancellations and Amendments

You may cancel or amend your order, provided sufficient notice is given. Notification must reach us at least 24 hours before the scheduled delivery date. Due to the perishable nature of flowers and our commitment to prompt dispatch, cancellations or changes requested after this period may not be accommodated. If your order has not yet been processed or dispatched, you will receive a full refund for a cancellation.

To request a cancellation or amendment, contact our customer support as soon as possible, referencing your order number and relevant details. Refunds are processed to the original payment method within 5–7 working days, depending on your payment provider’s policies. If your order includes personalised items or special requests, cancellations or amendments may not be possible once production has begun.

Product Quality and Substitutions

We are committed to delivering fresh, high-quality flowers that match the description and images on our website, subject to the natural variations of living products. Minor differences in flower varieties, colours, or packaging may occur depending on seasonal availability and supply conditions.

If a particular flower or item becomes unavailable at short notice, we reserve the right to substitute with a flower or product of similar style and equal or greater value. Such substitutions are made to ensure timely delivery and customer satisfaction. If you have specific requirements (e.g., allergy concerns or flower preferences), please indicate these clearly during the order process, and we will do our best to accommodate your needs.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality of the flowers or service provided, please contact customer support within 24 hours of delivery. We may request photographic evidence to assess the issue and determine eligibility for a replacement or refund.

Refunds or replacements will be considered in cases of non-delivery, major product defects, or arrangements that deviate substantially from your order. Minor variations or substitutions in line with our policy do not constitute grounds for a refund. Decisions regarding returns and refunds are at our sole discretion and will be communicated clearly.

Customer Responsibilities

As a customer, you are responsible for providing accurate details at the time of order, including correct delivery address, recipient’s name, and contact information. Failure to provide correct information may result in delayed or failed deliveries, for which we cannot be held liable. Any special instructions should be noted during checkout to assist our delivery personnel.

Limitation of Liability

To the maximum extent permitted by law, Flower Delivery New Southgate shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our service or any late or failed delivery. Our liability for any claim, whether in contract, tort (including negligence) or otherwise, arising out of or in connection with your order, is limited to the amount paid for the products supplied.

We accept no liability for any loss, damage, expense, or delay caused by incorrect delivery information supplied by you or any event outside our reasonable control, including but not limited to adverse weather, strikes, or transport disruptions. Your statutory rights as a consumer remain unaffected by these Terms.

Data Protection and Privacy

Your personal data is processed in compliance with the Data Protection Act 2018 and related UK laws. Information provided during ordering is used solely to fulfil your delivery and manage your account, and it is not shared with third parties for marketing purposes without your consent. For more details, please refer to our Privacy Policy, available on our website.

Intellectual Property

All content, logos, images, and materials displayed on the Flower Delivery New Southgate website are the property of our business or our content suppliers. Unauthorised reproduction, copying, or distribution of any website material is strictly prohibited and subject to legal action.

Promotions and Discounts

From time to time, we may offer promotional discounts or special offers applicable to flower delivery orders in New Southgate and the surrounding areas. Discounts are subject to specific terms and may not be combined with other offers unless stated. Promotional codes must be entered at checkout to be valid. We reserve the right to withdraw promotions at any time without prior notice.

Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims relating to these Terms, or your use of the Flower Delivery New Southgate service, will be subject to the exclusive jurisdiction of the English courts.

Variation of Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms regularly to ensure you are aware of any updates that may affect you.

Final Provisions

If any provision of these Terms is found to be invalid or unenforceable by a court, such provision will be interpreted so as to reflect the parties’ intentions as closely as possible, and the remaining provisions will continue in full force and effect.

Contact and Customer Service

If you have any questions about these Terms & Conditions or require further clarification, please contact our customer service team using the contact form available on our website. We are committed to responding to your enquiries promptly and professionally to ensure a positive customer experience.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Southgate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Southgate.

For assistance with orders, returns or account queries, please fill out the Contact Us form.